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Totango customer success platform earns prestigious industry recognition
SAN FRANCISCO, CA--(Marketwired - June 14, 2017) - Totango, the customer success management software that enables companies to develop a customer-centric culture, today announced that its customer success platform was named a 2017 SIIA CODiE Awards finalist in four categories: Best Customer Success Management Solution, Best Customer Relationship Management Solution, Best Big Data Reporting & Analytics Solution, and Best Emerging Technology. Finalists represent the best products, technologies, and services in software, information and business technology.
The Totango platform includes two products: the Customer Success Center, which gives customer success managers the tools they need to drive adoption, retention, and expansion with proactive engagements through the customer journey; and Zoe, an intelligent conversational interface that empowers everyone in a company to participate in customer success through access to customer data and cross-functional customer missions. Totango has seen strong marketplace adoption for Zoe since its release at the annual Customer Success Summit in February 2017. As one CODiE judge commented, "...Zoe is an interesting approach to enabling the same 'customer-focused' approach that helped Amazon to grow so large. Overall an impressive product."
The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for over 30 years. The awards offer 93 categories that are organized by industry focus of education technology and business technology. The Totango platform was honored as one of 205 finalists across the 59 business technology categories.
"I am impressed by the level of innovation and creativity of the products that have been selected as this year's CODiE Award finalists. We are happy to recognize these products and the power they have to transform the future of how we do business," said Ken Wasch, President of SIIA.
"We're honored for being selected as a CODiE Award finalist for our suite of customer success products across four categories," said Guy Nirpaz, CEO and Co-Founder of Totango. "Zoe is changing the game for recurring-revenue businesses, and these nominations acknowledge the power of that change."
The SIIA CODiE Awards are the industry's only peer-recognized awards program. Business technology leaders, including senior executives, analysts, media, consultants and investors, evaluate and determine the finalists, on which SIIA members vote. The scores from both rounds are then tabulated to select the winners, which will be announced during the CODiE Award Business Technology Winner Announcement & Celebration, July 25 in San Francisco. Details about the finalists are listed at http://www.siia.net/codie/Finalists
Totango is the leading enterprise-grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success. For more information, visit totango.com.
About the SIIA CODiE™ Awards
The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology's finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.