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2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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Everything you need to achieve success

Your toolbox of features to manage customer success.
Totango Intelligent Customer Data Platform

Totango Product Features

Below is a sampling of the powerful features the Totango platform includes. Get a live view of all the capabilities we provide to activate customer success.

Customer Health Scores
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Aggregate multiple dimensions of customer data into a single representation. Get a real-time look at the status and engagement of your customers.

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SuccessBLOCs
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A modular framework to package best practices around important customer journeys. Define and operationalize customer success best practices effectively for successful outcomes.

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Segments
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Segments let you quickly analyze your customers data. Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success.

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Playbooks
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Powerful automation is core to a consistent and proactive customer success organization. Predefine processes and workflow so no account slips through the cracks.

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Customer Portfolio
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Your hub of customer activity, Totango Spark's portfolio management helps you prioritize and focus on the accounts that require your immediate attention.

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Customer Data Hub
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Connect all customer data streams to reflect the unique, personal, and value-driven relationships you have with your customers.

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Account Profiles
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The Account View is the hub of customer data — organized into simple, modular tables and charts allowing you to view and take action on the most critical customer information.

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Campaigns & Automation
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Programmatically affect customer health or impact user behaviors at scale with hand crafted messages and content automatically personalized for each user.

SuccessFlows & Tags
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Categorize and group your customer success team’s activities and engagements by lifecycle stages and the business processes you define to improve workflows, team productivity, and overall impact.

Executive Console
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Segment, examine, and drive health across your entire customer portfolio. Filter by any segment of customers you define, based on a combination of attributes.

Reports
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Get unparalleled views of patterns over time for metrics such as user behavior, customer renewal, and churn. Make business-critical decisions and monitor the results of your chosen course of action.

Security & Privacy
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Security and privacy are built into the foundation of our customer success platform and our company. Totango is GDPR ready, ISO and Privacy Shield certified and much more.

Mobile App
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Access and impact your customer success goals where ever you are.

Customer Centered Enterprises Run on Totango. Shouldn't You?

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