3 products, 1 goal: protect and grow revenue
Our suite of customer revenue optimization products give you a deeper view of customer intelligence, so you can repeatedly deliver customer value and grow with confidence.
Totango
customer success platform
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Unison
CUSTOMER INTELLIGENCE
Learn moreCatalyst
customer growth platform
Our customer growth solution for fast-growing, revenue-oriented CS and sales teams. Prioritize customer outcomes and identify opportunities to drive expansion or improve revenue-generating processes.
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Manage your book of business by delivering what your customers need when it matters most. Boost team efficiency, prevent customer churn, and increase revenue growth.
Automate manual tasks to improve efficiency and effectiveness
Control the impact that different dimensions have on your customer health score.
Delight your customers with personalized campaigns. Use email and in-app messages to improve engagement, adoption, and influence revenue opportunities.
Pull in all relevant customer data and information into a single source for your team to leverage in the day-to-day workflows.
Understand your audience by dividing them into groups. Tailor your marketing, boost engagement, and drive results with customer segmentation.
Collaborate with customers to create a shared outcome plan that drives their success.
What everyone's saying
Highest ratings on G2 and TrustRadius
Leader
Highest User Adoption
Highest User Adoption
Highest User
Leader
Highest User
Predict churn with precision by leveraging standard AI models to analyze your customer engagement data, or work with our team of data scientists so custom AI models can be fine-tuned to more accurately predict outcomes based on your historical data.
- Sentiment score
- Engagement score
- VoC score
- Relationship score
- Everything in the standard model
- White glove software-enabled service
- Tailored analysis of any historical data
- Optimized for accuracy and impact
- Salesforce
- Zendesk
- Intercom
- Gong
- Chorus
- Gmail
- Outlook
“The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue.”
Prioritize customer outcomes, deliver recurring impact, and get answers to key questions that elevate your go-to-market strategy.
Collaborate with customers to document and automatically track your customers’ goal attainment to understand the value they achieve from your platform or service.
Design internal workflows and external engagement campaigns with rule-based branching logic.
Leverage data-driven Signals to pinpoint optimal opportunities for upselling or cross-selling, ensuring sustained and strategic expansion.
Utilize automation to guide customers seamlessly through their journey, aligning with goal achievements.
Build powerful custom dashboards that bring together data from various tools to get you the information you need to take strategic action.