Below is a sampling of the powerful features the Totango platform includes. Get a live view of all the capabilities we provide to activate customer success.
Aggregate multiple dimensions of customer data into a single representation. Get a real-time look at the status and engagement of your customers.
A modular framework to package best practices around important customer journeys. Define and operationalize customer success best practices effectively for successful outcomes.
Segments let you quickly analyze your customers data. Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success.
Powerful automation is core to a consistent and proactive customer success organization. Predefine processes and workflow so no account slips through the cracks.
Your hub of customer activity, Totango Spark's portfolio management helps you prioritize and focus on the accounts that require your immediate attention.
Connect all customer data streams to reflect the unique, personal, and value-driven relationships you have with your customers.
The Account View is the hub of customer data — organized into simple, modular tables and charts allowing you to view and take action on the most critical customer information.
Programmatically affect customer health or impact user behaviors at scale with hand crafted messages and content automatically personalized for each user.
Categorize and group your customer success team’s activities and engagements by lifecycle stages and the business processes you define to improve workflows, team productivity, and overall impact.
Segment, examine, and drive health across your entire customer portfolio. Filter by any segment of customers you define, based on a combination of attributes.
Get unparalleled views of patterns over time for metrics such as user behavior, customer renewal, and churn. Make business-critical decisions and monitor the results of your chosen course of action.
Access and impact your customer success goals where ever you are.