Keep your finger on the pulse of user engagement by customizing user-actions — Heartbeats can tell you when a user does a specific action of importance on your application. Add as many actions as you like, but only do so for those actions that carry significant meaning in terms of engagement.
Customize additional information to be collected using attributes and use modules to separate product offering groups.
“The benefit of Totango for us is that there was a gap between all the tools we were using. We were using multiple tools […] with Totango we were now able to bring it in to one data link through one platform to help our Success Managers to actually help [...] drive adoption that our functions and features provide.”