Dynamic Assignment lets you scale your CS team by matching your CS resources with customers that are seeking help. Match common traits between your team and customers such as region, skill and availability to dynamically deliver the best outcomes for customers.
Increase your efficiency by pairing your team members with customers dynamically; Totango matches compatibility on critical business dimensions such as Skill Availability, Region or Language
Improve Customer experience with precision engagement of team members best suited to deliver on customer needs
Deliver better customer outcomes with the flexibility to channel resources dynamically and on demand
"Dynamic Assignment will completely transform Bentley's ability to deliver precision engagement, quickly, at scale, with fewer resources..."
DAVID MCKENNEY, SVP, Digital Advancement