UNISON AI-powered CHURN INTELLIGENCE

Rapidly detect churn risk with Unison

Get ahead of surprise churn with rapid insights on customer risk.

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Customer success leaders in an officeUnison graph showing churn intelligencePlay video
  • Standard AI model

    For rapid deployment

    Deploy in days. Unison analyzes customer engagement data—calls, emails, meetings, and support tickets—to create a robust, data-driven risk detection engine.

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  • Custom AI model

    For enterprise organizations

    For enterprises that need precision and accuracy, Unison custom models tailor AI solutions to unique business and customer data. Identify customer risks months or even years before renewal.

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The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue.
Conor Nolen
Chief Customer Officer at Drata

Features

Unison chart showing Health Score, Sentiment, Engagement, and Relationship Grades
Unison chart showing model performance
Unison chart showing key sentiment moments over time

Put your customer data in motion

Unify your customer data in Unison to accurately predict churn, rapidly detect risks, and identify expansion opportunities. Whether you’re integrating with our customer success platform, other CSPs, or flying solo.

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Madhavi Bezwada smiling looking at the camera
20%
Churn reduction
We were able to use Totango to identify where there is known risk, build a plan, and then work collaboratively with the other departments to execute and share that plan.
Madhavi Bezwada
SVP, Client Success, Waystar
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