Totango surveyed close to 500 professionals and analyzed more than 10,000 data points for its 2019 State of the Customer Success Industry and Salary Report. The completed analysis provides many valuable insights into the trends of the customer success profession, including the unique challenges and goals of the industry.
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Following a period of rapid growth through acquisitions, managed services provider Data Intensity found it increasingly difficult to make sense of their customer data. Managing their growing customer base effectively due to a fragmented and outdated system was challenging until Totango came along.
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Workfront, an enterprise software company that develops cloud-based work management and project management software, was dealing with low adoption of their product, poor reporting functionality on their customers, and no effective way to measure customer health. They needed to find a more effective way to manage their customers and made the decision to implement Totango.
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