Customer churn directly reflects your client retention rates and determines your revenue levels. Understanding churn and knowing how to manage it can make the difference between a successful business model and lost business. In this guide, we’ll cover the essentials of customer churn.
Read MoreDetermining the customer journey is the first step in establishing a customer success strategy. It essentially maps out the ideal path to attain recurring value for your customer so that your organization gets recurring revenue.
Read MoreThis report will provide an overview of the business impact observed by companies that use an integrated view of customer and operational insights to address changing needs of buyers across all stages of the customer lifecycle.
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