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Learn more about customer success.

Customer Churn Essentials: What It Is, How to Measure It and How to Manage It

Customer churn directly reflects your client retention rates and determines your revenue levels. Understanding churn and knowing how to manage it can make the difference between a successful business model and lost business. In this guide, we’ll cover the essentials of customer churn.

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The Customer Journey Map: An Ultimate Guide

Determining the customer journey is the first step in establishing a customer success strategy. It essentially maps out the ideal path to attain recurring value for your customer so that your organization gets recurring revenue.

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The ROI of Operationalizing Data to Boost Customer Success

This report will provide an overview of the business impact observed by companies that use an integrated view of customer and operational insights to address changing needs of buyers across all stages of the customer lifecycle.

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