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Workfront, an enterprise software company that develops cloud-based work management and project management software, was dealing with low adoption of their product, poor reporting functionality on their customers, and no effective way to measure customer health. They needed to find a more effective way to manage their customers and made the decision to implement Totango.
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Customer-centric enterprises no longer focus exclusively on account management, customer support, or client services. Download this Totango ebook to learn about the 6 ways best-in-class companies are driving the highest levels of customer success.
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Download our 2018 Customer Success Salary Report to see the results of our latest survey. Report includes detailed salary trends for customer success managers, vice president of customer success and director of customer success.
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