Totango Named a Leader in the Forrester Wave™️

Totango earns 5/5 scores in Roadmap, Innovation, Pricing Flexibility & Transparency, Vision, Retention Optimization, and Scaling Customer Success criteria in The Forrester Wave™: Customer Success Platforms, Q4 2025​​​.

Customer Success is at a crossroads. In this time of widespread budget consolidation, the traditional CS approaches to relationship, adoption, and health management are no longer enough. Post-Sales teams need a new paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine at scale. 

Totango’s Customer Growth Platform is designed to do just that, combining customer management, predictive revenue intelligence, and a strategic post-Sales framework to transform how companies manage their customers post-Sale. Revenue leaders across 600 organizations globally—including Schneider Electric, Verint, Docebo, and Meltwater—trust Totango products to drive retention, expansion, and deeper post-Sales revenue rigor.