I appreciate how Zoe expands customer success beyond my team by giving visibility into usage metrics and other customer data to other teams and departments who need them.
Brian Merritt, VP of Revenue, Americas, former VP of Customer Success
Coordinate cross-functional team alignment giving your customers the outcomes and experience they expect.
Customer data at your fingertips. Leverage data from Totango to surface customer insights quickly and easily, facilitating better customer conversations throughout your organization.
See account profile information including health, contract status, usage, engagement. support and more, with a “single source of truth” to proactively act on any risks.
Make a real impact on your customers’ experience. See less churn and more growth.
Use Slack to help guide you to the customer information you are looking for. Ask about a specific account, find customer segments, or ask for a list of customers that are designated as references in Totango. See details on the account including the most recent touchpoints. Add a quick note or touchpoint to create an action item on the spot.
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Access customer data from Totango with your web browser. You can easily view account profiles and create customer segments, touchpoints and tasks.
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Embed a Totango widget directly into Salesforce for easy access by your Go-To-Market teams. See user and account insights. Find reference customers, opportunities for expansion and more.
Embed a Totango widget directly into Zendesk for easy access by your Customer Service teams. See user and account insights. Optimize support and reduce risks.
Sign up Free“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”
KATE LEGGETT
VP and Principal Analyst, Forrester
Forrester Blog: Customer Success Should Be a Team Sport
