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Customer-led growth

Unpack the principles of customer-led growth and how this approach fuels SaaS revenue, strengthens forecasting models, and drives long-term success in a competitive landscape

Perspectives

3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

Industry Trends

Harmonizing sales and CS to drive revenue growth and deliver value

Perspectives

Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)

Product Updates

Totango named 3x TrustRadius “Best of” award winner in customer success

Industry Trends

Trends shaping The Forrester Wave™: Customer Success Platforms report

Perspectives

Unifying the customer experience: How Schneider Electric creates a shared vision for success

Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team

Best Practices

What is customer enablement? A quick guide for B2B & SaaS