Totango Customer Data Platform

Faster return on investment

With Totango, 63% of customers get a return on their investment within 12 months compared to only 39% with Gainsight. Who can wait a full year to start seeing a return on their investment? Try our Self Service platform to start seeing ROI before you have invested a dollar.

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True 360 view of the customer

Everyone promises it, but we haven’t met anyone else who can actually deliver a single unified view of the customer regardless of data source. Totango gives you a comprehensive view of your customer, turning streams of data into actionable insights that allows you to better meet your customer needs. Extend Totango, via Zoe, to your entire organization to provide frictionless access to key customer data so you can drive more positive customer experiences.  

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Totango Customer Data Platform
Totango Customer Data Platform

Future-facing Customer Success platform

Customer Success is an industry that is constantly evolving in terms of roles and responsibilities. Totango is leading the industry in innovation around what you will need in the future, not just what you’ve relied on in the past. From incorporating automation and machine learning, to enabling and empowering a dynamic engagement model are moving the industry to Customer Success 2.0. Jump on the bandwagon, there is plenty of room!

With Totango, you can more effectively get a single view of the customer, facilitate dynamic customer segmentation, and analyze your customer data so you can proactively engage customers with personalized communication at every stage of their customer journey. As a result you can create a better experience for your customers while helping grow revenue for your company.

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Totango Customer Data Platform

Take it from our customers

Hear what customers have to say about using Totango. Then try for free!

Shannon McCormick
Customer Success Manager

Totango for Customer Success

While newer to Totango, it has been a solid experience. It seems very fluid and has solid ways to keep properly tasked and up to speed with my accounts. I look forward to the continued use. We are still on the surface of it so I am excited to see more as we learn the product more thoroughly. I strongly appreciate the Task view, it helps me to be more organized in my structure and approach with my partners.

Verified customer review at G2
Erin Rangi
Customer Success Manager
Sumo Logic

Already providing value!

I can settle in for an afternoon where I have no meetings and go through every alert and task and feel confident I am not missing anything in my 100+ account patch. It helps to highlight accounts that may have slipped through the cracks and dramatically reduces the mental load of keeping on top of everything.

Verified customer review at G2
Keara Noyd
Customer Success Manager

Totango gets the job done!

Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!

Verified customer review at TrustRadius
Ryan Radel
Customer Success Associate II

Totango Helps Tame my Outreach Timelines

Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.

Verified customer review at TrustRadius

Join the 1,000s of customers using Totango

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Sumo Logic
Site Improve
Schneider Electric

It's Time to Get Started. Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.


Forever Free

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All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

Up to 3 Seats

Up to 100 Accounts


Single Unified View of Your Customer

Customer Health Score

Early Warning System

Insights Dashboards & Scorecards

Customer Segmentation

Journey Optimizer

Automated Playbooks and Workflows

Email Campaigns (250 emails/month)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2


Enterprise Edition


Free Forever

Custom Quote

Number of Users

up to 3


Single Unified View of Customers

Account Profile

up to 100

Customer Health

Organizational Hierarchy

Opportunity Management

Product Usage

Support Tickets

Tasks & Timeline

Alerts and Notifications

Health Changes



Support Tickets

Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

SuccessBLOCs Gallery



Reports & Analytics


Manual (On-Demand) SuccessPlays

Triggered (Event-Based) SuccessPlays

Customer Communication

Automated Touchpoint

One-Time Campaigns

Scheduled Campaigns

Ongoing Campaigns

Destination Pages

Campaigns Sent

250 emails/month

Executive Console

Customer Health Configuration

Revenue Center

Team Spotlight

Usage Monitor

AI & Machine Learning

Early Warning System

Alerts and Notifications

SuccessPlay Effectiveness

Data Management

Customer Data Hub

Data Modeler

Health Designer

Integrations - Manual Upload

Integrations - Scheduled/Connected

Rapid Insight Forms

User Management

User Roles & Assignments




Success Teams

1 Team


Platform Capabilities

Self Service Administration

Custom URL

Custom Logo

Custom Watermark


Google Authentication

SSO Support

Services & Support

Customer Community


Video Tutorials

Enterprise Support Package

Implementation Support


Designated Success Manager


A trusted leader in Customer Success

G2 Crowd High Performer
High Performer G2 Crowd
G2 Crowd Leader
TrustRadius Top Rated Totango
TrustRadius True
G2 Crowd High Performer
G2 Crowd Leader
G2 Crowd Users Love Us Badge
G2 Crowd Easiest to Use 2021