With Totango, 63% of customers get a return on their investment within 12 months compared to only 39% with Gainsight. Who can wait a full year to start seeing a return on their investment? Try our Self Service platform to start seeing ROI before you have invested a dollar.
Everyone promises it, but we haven’t met anyone else who can actually deliver a single unified view of the customer regardless of data source. Totango gives you a comprehensive view of your customer, turning streams of data into actionable insights that allows you to better meet your customer needs. Extend Totango, via Zoe, to your entire organization to provide frictionless access to key customer data so you can drive more positive customer experiences.
Customer Success is an industry that is constantly evolving in terms of roles and responsibilities. Totango is leading the industry in innovation around what you will need in the future, not just what you’ve relied on in the past. From incorporating automation and machine learning, to enabling and empowering a dynamic engagement model are moving the industry to Customer Success 2.0. Jump on the bandwagon, there is plenty of room!
With Totango, you can more effectively get a single view of the customer, facilitate dynamic customer segmentation, and analyze your customer data so you can proactively engage customers with personalized communication at every stage of their customer journey. As a result you can create a better experience for your customers while helping grow revenue for your company.
Hear what customers have to say about using Totango. Then try for free!
While newer to Totango, it has been a solid experience. It seems very fluid and has solid ways to keep properly tasked and up to speed with my accounts. I look forward to the continued use. We are still on the surface of it so I am excited to see more as we learn the product more thoroughly. I strongly appreciate the Task view, it helps me to be more organized in my structure and approach with my partners.
I can settle in for an afternoon where I have no meetings and go through every alert and task and feel confident I am not missing anything in my 100+ account patch. It helps to highlight accounts that may have slipped through the cracks and dramatically reduces the mental load of keeping on top of everything.
Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
Forever Free
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Seats
Up to 100 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (250 emails/month)
Get a Quote
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes all Community Edition, plus:
Unlimited Accounts
Email Campaigns
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Implementation Specialist
Designated CSM
Free Forever
Custom Quote
up to 3
Customized
Account Profile
up to 100
Customer Health
Organizational Hierarchy
Opportunity Management
Product Usage
Support Tickets
Tasks & Timeline
Health Changes
Tasks
Touchpoints
Support Tickets
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
SuccessBLOCs Gallery
Scorecards
Segments
Reports & Analytics
Assets
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Automated Touchpoint
One-Time Campaigns
Scheduled Campaigns
Ongoing Campaigns
Destination Pages
Campaigns Sent
250 emails/month
Customer Health Configuration
Revenue Center
Team Spotlight
Usage Monitor
Early Warning System
Alerts and Notifications
SuccessPlay Effectiveness
Customer Data Hub
Data Modeler
Health Designer
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Standard
Custom
Permissions
Success Teams
1 Team
Unlimited
Self Service Administration
Custom URL
Custom Logo
Custom Watermark
Google Authentication
SSO Support
Customer Community
Knowledgebase
Video Tutorials
Enterprise Support Package
Implementation Support
Available
Designated Success Manager
Available
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