WAU/MAU
Increase in Totango CS Platform adoption in less than 1 year after integration
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NET ARR
MOM for all customer segments (High, Medium and Digital Touch)
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Reduction in customer retention costs
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WAU/MAU
Learn More »
MOM for all customer segments (High, Medium and Digital Touch)
Learn More »
Reduction in customer retention costs
Learn More »
Map, build, and run your customer journey from day one, not weeks.
Totango
Gainsight
Modular, flexible, agile. Get started with one journey and easily scale.
Totango
Gainsight
Self configurability; Why wait around for “fractional” solutions consultants?
Totango
Gainsight
Easy to navigate with common sense workflows. No “software bloat”.
Totango
Gainsight
Get all the CS essentials you need out-of-the-box.
Totango
Gainsight
Get started with one journey and scale as you need to to keep up with demand.
Totango
Gainsight
Easy to use visual UI. No clunky navigation.
Totango
Gainsight
One platform to easily orchestrate both personal and digital communications as you scale.
Totango
Gainsight
Save time, decrease resources with more ways to easily connect your data.
Totango
Gainsight
Start immediately for free. Take advantage of our learning modules on your time.
Totango
Gainsight
Don’t be tethered to your CRM and resource-heavy technology. Make changes where and when you want it. Totango is modular, agile and flexible to meet your needs.
Modular, flexible, agile. Design and run in one, no-code, shared visual workspace to manage the entire lifecycle of your customer journeys.
Get all the CS essentials you need out-of-the-box. We leverage all the best practices from our customers to successfully move customers through their journey.
Totango offers a completely free subscription where you can experience with real customer data and all of our platform features. Invite your stakeholders to experience for themselves to get buy-in quickly. We have nothing to hide.
Here what our customers have to say about Totango and then try for free!
See All Reviews
Totango is a lot more user friendly and more convenient for collaboration than Gainsight
I got value within 60 days with Totango versus very little value with Gainsight in over a year of trying to implement and utilize.
Totango is so much better than Gainsight. The ease of logging a touch point and the ability to measure impact, review metrics at a glance has made it much easier to understand areas of need for our clients.
Critical foundation to putting customers at the center of everything you do. Totango provides a consistent view of customers and relevant metrics with the ability to analyze data and customer KPIs to deploy specific workflow actions and messages to the right customers, at the right time based on define-able measures.
Hear what folks have to say about Totango and Churnzero, then try for free!
See All ReviewsI wanted to give my team their time back so they can focus on what really matters, OUR CUSTOMERS. No more spreadsheets or other data systems to manage. Totango was the one that solved all of our problems for both management and metrics - helped my team to work as one.
Churnzero is a lot of heavy lifting at first. It would be best if you made sure that your accounts are up to date and that you have the correct contact information in those accounts to set up automated features. The integrations with Salesforce could be a little quicker as far as API calls go.
Totango is a fast and reliable customer success management platform. Great and easy to set up but also allows more advanced automation for advanced teams and processes. Highly recommended for teams on their way to scaling and standardizing their CSM processes.
Totango is like Goldilocks - just right. ChurnZero is too basic with not enough of the things we were looking for and Gainsight was too much.
For individuals and startups
All the customer success tools you need to manage your customer journeys and grow your business
Free Forever
Everything you get with FREE:
Customer 360
Customer Health Score
Customer Experience Canvas
Customer Journey Templates
Automated Workflows
Email Campaigns
Great for teams with more customers who want best practice support
$249/mo
$348/mo
$447/mo
$546/mo
$645/mo
$744/mo
$843/mo
$942/mo
$1,041/mo
Everything in Community Plus:
Includes 2 Users
Includes 200 Customer Accounts
Designated Customer Success Team
World Class Customer Support
Unlimited Access to SuccessBLOCs including:
Detect Churn Risk SuccessBLOC
Manage Onboarding SuccessBLOC
Improve NPS SuccessBLOC
Data driven automation & collaboration for businesses needing to scale
$1,099/mo
$1,198/mo
$1,297/mo
$1,396/mo
Everything in Starter Plans Plus:
Includes 10 Users
Includes 750 Customer Accounts
Multiple Health Profiles
High Volume Email Send
Extended Onboarding Options
Designated Customer Success Team
Unlimited Access to SuccessBLOCs including:
Product Adoption SuccessBLOC
Digital Nurture SuccessBLOC
Expansion/Upsell SuccessBLOC
Automate Renewals SuccessBLOC
Comprehensive enterprise-grade control, security and customization
Custom Quote
Everything in Growth Plans Plus:
Multiple Success Teams
Custom Metrics
Multi-Product and Multi-Account Hierarchy
Dynamic Assignment
Enterprise User Management (SCIM)
Enterprise Level Authentication (SSO)
Premium Services including:
Enterprise Customer Success Manager
Priority Support
Customized Onboarding Options
Sandbox/Dev Instance (add on)
Journey mapping
Journey orchestration
Journey optimization
Scorecards
Segmentation
Reports
Assets and Resources
SuccessPlays (Automated Workflows)
Email drip campaigns
Success Teams
1
1
1
10
Customer Health Scores
My Agenda
Automated alerts & notifications
Tasks and Touchpoints
Internal Team
Internal Team
Internal Team
Internal, Customer and Partners
Outcome Success Plans
–
Customer portal
–
–
–
Account Profile
Up to 100 Customer Accounts
Starting at 200 Accounts
Starting at 750 Accounts
Unlimited
User Profile
Customer Health
Early Warning System Health
Multidimensional Health
Custom Metrics
Default
20
20
50
Opportunity Management
Product Usage
NPS and CSAT
Support Tickets
Tasks & Timeline
Email Campaigns
500 emails/month
Starting at 1,000 emails/month
Higher Volumes based on Packages
Unlimited
Campaign Designer + Template Library
Surveys (NPS, CSAT)
Building and Personalizing emails
–
Custom Landing pages for emails
–
–
Self Service Settings, Control and Admin
Organizational Hierarchy
Single Product
Single Product
Single Product
Multi-Product and Multi-Account
Health Profiles
1
3
5
Unlimited
Rapid Insight Forms
–
–
Account History Retention
Default (90 days)
Default (90 days)
Customizeable (up to 365 days)
Customizeable (up to 365 days)
Totango Shield
Google, Slack, Salesforce, Microsoft Authentications
SSO Support
–
–
–
SCIM
–
–
–
Customer Health Console
Team Spotlight
–
Usage Monitor
–
–
Revenue Center
–
–
–
API and integrations
Customer Data Hub
Customer Data Hub
Customer Data Hub
Customer Data Hub
Data import and export
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
Canonical ID -
Foreign Key Mgmt
–
ITSM integration/Service Desk
–
–
–
Salesforce.com
Hubspot
MySQL
Snowflake
Segment
Zapier
Intercom
Jira
Zendesk
Customer Community
Product Knowledgebase
On-Demand Learning and Live Training
Tailored training sessions
Implementation and Configuration
–
Accelerator Program & Extended Onboarding
Accelerator Program & Extended Onboarding
Customized Premium Onboarding Options
Access to Customer Success Manager
–
Designated CS Team
Designated CS Team
Enterprise CSM
Premium Customer Success
–
–
Add on
Add on
Sandbox
–
–
–
Add on
