With Totango, 63% of customers get a return on their investment within 12 months compared to only 39% with Gainsight. Who can wait a full year to start seeing a return on their investment? Try our Self Service platform to start seeing ROI before you have invested a dollar.
Over 5,000 businesses of all sizes are using Totango to better engage with their customers. Whether you are a CS team of 1, 10 or 100, Totango can help you achieve your goals. Totango’s ease-of-use is why we are the platform of choice for organizations focused on delivering speed to value and highest adoption.
"Powerful, yet easy to use.
Scales as you scale."
Why? Because Totango takes the guesswork out of automating your programs to reach your goals. Our SuccessBLOCs are ready-made tool kits that help you get started immediately.
Totango lets your CS team do more with less by giving you turn-key solutions to your business’ challenges.
Our customer data platform easily integrates various sources of data and from multiple product lines into one singular source of truth to allow for easy viewing and access for your team. Reviewers recognize Totango ahead of competitors like Churn Zero for ease of integration.
Everyone promises it, but we haven’t met anyone else who can actually deliver a single unified view of the customer regardless of data source. Totango gives you a comprehensive view of your customer, turning streams of data into actionable insights that allows you to better meet your customer needs. Extend Totango, via Zoe, to your entire organization to provide frictionless access to key customer data so you can drive more positive customer experiences.
Hear what customers have to say about using Totango. Then try for free!
Totango is great for all businesses regardless of size. Totango can scale along with your company growth. With its intuitive user interface, CSM's can easily adapt and create personalized reports, segments that allow them to strategize at the same time.
What do you like best? Email campaigns and automated success plays will expand a lean CS team's stretch with milestones and touch points that will not only help operationalize a client, but will ensure a positive client experience.
Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
Jim Mercer
Head of Customer Success, Zoom
Forever Free
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Seats
Up to 100 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (1,000 emails/month)
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A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes all Community Edition, plus:
Unlimited Accounts
Email Campaigns
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Implementation Specialist
Designated CSM
