On-demand

Leap into the future of customer success and sales

February 22 @ 9 AM PT | 12 PM ET

A raw look inside the trenches of revolutionizing the partnership between critical business functions

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

Register to watch now

Watch On-Demand
00
days
00
hrs
00
min
00
sec

Online/Virtual – Free

Thursday, February 22, 2024

A raw look inside the trenches of revolutionizing the partnership between critical business functions

Dive into an electrifying panel discussion with Katie Yagodnik and Kristin Hallas from Totango’s customer success team as well as Mia Lopez and Charlie Sonnenberg from Totango’s sales team. This isn't just another webinar; it's a candid conversation on how CS and sales are reshaping the path to future growth. Join us for an unfiltered debate on the trials, learnings and strategies each team can leverage to create a successful partnership.

Key highlights

  • Unscripted insights: Experience the unvarnished truth about the CS and sales partnership from team members who collaborate day in and day out.
  • Provocative panel: Engage in a no-holds-barred dialogue that challenges conventional wisdom on the roles of the CS and sales functions in an enterprise, B2B organization.
  • Hot topics: Tackle the tough, often unspoken challenges that are redefining the landscape of business operations.

Who should attend

  • Chief Revenue Officers & Chief Customer Officers
  • Forward-thinking leaders in customer success and sales
  • Anyone eager to be at the forefront of transforming customer engagement and driving business innovation
Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Register to watch now

Watch On-Demand
hosted by:
Kevin O'Came

Katie Yagodnik

Director, Customer Success Operations

Kevin O'Came

Charlie Sonnenberg

VP, Enterprise 
Sales

Kevin O'Came

Mia Lopez

Director, Revenue Operations

A raw look inside the trenches of revolutionizing the partnership between critical business functions

Dive into an electrifying panel discussion with Katie Yagodnik and Kristin Hallas from Totango’s customer success team as well as Mia Lopez and Charlie Sonnenberg from Totango’s sales team. This isn't just another webinar; it's a candid conversation on how CS and sales are reshaping the path to future growth. Join us for an unfiltered debate on the trials, learnings and strategies each team can leverage to create a successful partnership.

Key highlights

  • Unscripted insights: Experience the unvarnished truth about the CS and sales partnership from team members who collaborate day in and day out.
  • Provocative panel: Engage in a no-holds-barred dialogue that challenges conventional wisdom on the roles of the CS and sales functions in an enterprise, B2B organization.
  • Hot topics: Tackle the tough, often unspoken challenges that are redefining the landscape of business operations.

Who should attend

  • Chief Revenue Officers & Chief Customer Officers
  • Forward-thinking leaders in customer success and sales
  • Anyone eager to be at the forefront of transforming customer engagement and driving business innovation

Featuring leaders from:

Waystar

Read the transcript

Register today

Register to watch now

Watch On-Demand
hosted by:
Kevin O'Came

Katie Yagodnik

Director, Customer Success Operations

Kevin O'Came

Charlie Sonnenberg

VP, Enterprise 
Sales

Kevin O'Came

Mia Lopez

Director, Revenue Operations

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Katie Yagodnik

Director, Customer Success Operations

Kevin O'Came

Charlie Sonnenberg

VP, Enterprise 
Sales

Kevin O'Came

Mia Lopez

Director, Revenue Operations

Kevin O'Came

Kristin Hallas

Director, Customer Success