On-demand
November 21 @ 5 AM PT | 8 AM ET
November 21, 2024
Join us for an interactive live walkthrough of Totango from both CSM and leadership perspectives. Discover how Totango manages and automates Customer Success best practices, empowering your team to focus on driving customer outcomes and growth. Stay for a Q&A session at the end!
9:00-9:05 PST
Welcome
Karen Budell, CMO, Totango
9:05-9:15 PST
The next generation of CS
Everything you need to know: new research, new success stories, new paradigms
Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango
9:15-9:30 PST
Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software
Ravit Danino, SVP of Product, Totango
9:30-9:50 PST
Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results
Madhavi Bezwada, VP Client Success, Waystar
9:50-10:05 PST
Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth
Allie Irvin, Head of CS, Extreme Networks
10:05-10:25 PST
CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry
Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango
10:25-10:30 PST
Close & Thank You
Chris Dishman, SVP Global CS, Totango
Ryan Scaffidi
Totango
Braden McCall
Totango
Join us for an interactive live walkthrough of Totango from both CSM and leadership perspectives. Discover how Totango manages and automates Customer Success best practices, empowering your team to focus on driving customer outcomes and growth. Stay for a Q&A session at the end!
Ryan Scaffidi
Totango
Braden McCall
Totango
Ryan Scaffidi
Totango
Braden McCall
Totango
.svg)
