Virtual

Unlocking business growth: How customer success operations can be your secret weapon

Nov 30, 2023 | 9AM PST (12PM EST)

Join us for an exclusive webinar where Katie Yagodnik, our Director of Customer Success Operations, dives deep into real-world strategies with Claire Carlson from Sezzle, Christina Brown of CDK Global, and Mariana Lynch from ACA Group.

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Online/Virtual – Free

Thursday, November 30, 2023

Ever felt that there's a missing link between your customers' satisfaction and your company's growth? You're not alone. In an era where customer success has become a pivotal game-changer, it's not just about having a dedicated team but an entire organizational strategy. A strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

At Totango, we don’t just talk the talk; we walk the walk. We’ve partnered with industry giants and learned firsthand the transformative power of a well-oiled customer success operations machine. This isn't just about post-sales support; it's about crafting a journey where every touchpoint accelerates your customer towards their goals - and yours.

Join us for an exclusive webinar where Katie Yagodnik, our Director of Customer Success Operations, dives deep into real-world strategies with Claire Carlson from Sezzle, Christina Brown of CDK Global, and Mariana Lynch from ACA Group. Together, they’ll unveil best practices to architect customer success operations to ensure your customers’ aspirations are always in sync with their results.

Don’t let the pain of missed opportunities haunt you. Discover how to elevate your brand by making customer success your most potent growth driver. See you there!

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Watch the webinar on-demand

Watch Now
hosted by:
Kevin O'Came

Claire Carlson
Manager of Digital Growth and Operations, Sezzle

Kevin O'Came

Christina Brown
Customer Success Operations Manager, CDK Global

Kevin O'Came

Mariana Lynch
Customer Success Manager, ACA Group

Ever felt that there's a missing link between your customers' satisfaction and your company's growth? You're not alone. In an era where customer success has become a pivotal game-changer, it's not just about having a dedicated team but an entire organizational strategy. A strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

At Totango, we don’t just talk the talk; we walk the walk. We’ve partnered with industry giants and learned firsthand the transformative power of a well-oiled customer success operations machine. This isn't just about post-sales support; it's about crafting a journey where every touchpoint accelerates your customer towards their goals - and yours.

Join us for an exclusive webinar where Katie Yagodnik, our Director of Customer Success Operations, dives deep into real-world strategies with Claire Carlson from Sezzle, Christina Brown of CDK Global, and Mariana Lynch from ACA Group. Together, they’ll unveil best practices to architect customer success operations to ensure your customers’ aspirations are always in sync with their results.

Don’t let the pain of missed opportunities haunt you. Discover how to elevate your brand by making customer success your most potent growth driver. See you there!

Featuring leaders from:

Waystar

Read the transcript

Register today

Watch the webinar on-demand

Watch Now
hosted by:
Kevin O'Came

Claire Carlson
Manager of Digital Growth and Operations, Sezzle

Kevin O'Came

Christina Brown
Customer Success Operations Manager, CDK Global

Kevin O'Came

Mariana Lynch
Customer Success Manager, ACA Group

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Claire Carlson
Manager of Digital Growth and Operations, Sezzle

Kevin O'Came

Christina Brown
Customer Success Operations Manager, CDK Global

Kevin O'Came

Mariana Lynch
Customer Success Manager, ACA Group

Kevin O'Came

Katie Yagodnik
Director of Customer Success Operations, Totango