Top 3 CSM skills for 2026:Download the new Totango guide on redefining modern Customer Success.
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
This guide breaks down the three skills that separate order takers from growth drivers. No fluff. No vague advice. Just three essential skills designed to level up post-Sales teams in modern Customer Success.
This webinar goes beyond theory to explore how modern teams are rethinking alignment after the deal is signed, using shared metrics, value-based incentives, and accountability structures that keep everyone rowing in the same direction.
Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.
Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.
At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.
Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that traditional marketing systems are unable to do. Campaigns takes Totango’s powerful analytics capabilities and enables you to create precise user and account segments to target with messages and content that will drive desired business outcomes.
