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The 'Blowfish Effect': Look like a Big Fish in a Big Pond

While it's not easy, there are small companies out there who look like big fish in a big pond by differentiating themselves based on customer service. Today, in many of the most crowded industries customer's are actually choosing solutions not based on cost, but based on great customer experience.

3 Non-Negotiable Traits for your First Customer Success Manager

Your first Customer Success Manager can make a huge impact on your business. Here are the top traits you should look for in your first hire to help drive success and create a company culture, both externally and internally.

Building a Product with your Customers in Mind

3 questions every new VP of Customer Success should answer

Zen and the Art of Customer Relationships

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?

The Loyalty Link: Marketing to Engage and Retain

4th Annual SaaS Metrics Report: Disconnect between intentions and reality?

Mend the Holes in Your Leaky Bucket: 10 Best Practices for Customer Retention