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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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What is Composable Customer Success and Why is it Important for Your Business?

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Six Customer Success Email Templates

Six customer success email templates to save your CS team time

Simplify Business Reviews with Totango’s Presentation Builder

Product-led Growth: What It Is and Why You Need It

Why You Need More than CRM Features for Customer Success

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Six Best Customer Engagement Platform Tools for Onboarding in 2022