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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

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Hear what our industry experts are saying

Mastering customer health scoring: how to get data you actually trust
Rethink customer health: it’s not just a CS problem anymore
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Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Industry Trends

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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Customer Engagement

Top Customer Engagement Tips for Retaining Executive Stakeholders

Best Practices

Customer health score: A guide to improving client satisfaction

Revenue growth
Metrics that matter
Customer-led growth
Best Practices

Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

Product Updates

Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys

Best Practices

Mistakes to Avoid When Selecting a CS Platform: Not Putting Customer Success into the Hands of Your Whole Team

Best Practices

Making the Switch: How to Evaluate a New Customer Success Platform

Customer Journey

Mistakes to Avoid When Selecting a CS Platform: Not Having a Modern Mindset

Events

Top 10 Insights from Customer Success Executives in 2022

Customer Journey

How to Easily Design and Run Your Customer Journey