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Best Practices

4 ways to structure your customer success team for maximum retention and revenue growth

Discover proven team structures that boost retention and revenue for SaaS. Build a customer success organization with these 4 principles that power long-term growth.

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Hear what our industry experts are saying

Mastering customer health scoring: how to get data you actually trust
Rethink customer health: it’s not just a CS problem anymore
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Inside our journey to a customer-led community

Discover how a customer-led community drives success. Boost engagement, peer learning and product adoption with a unified customer success community.

Industry Trends

Rethink customer health: it’s not just a CS problem anymore

Go beyond red flags — align teams, drive customer health, and scale revenue success. Proven strategies for CS and RevOps leaders.

Perspectives

Mastering customer health scoring: how to get data you actually trust

Unlock customer health insights for real growth. Learn how to collect reliable data to drive smarter success strategies.

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Best Practices

5 tips to supercharge your CS operations playbook

Best Practices

How To Ask A Client For A Referral [+ Templates]

Trends

Why is CS hiring so hard? Tips for finding your people

Best Practices

6 tips for designing customer journeys that deliver value at scale

Trends

How customer success teams drive value through collaboration

Research

Why homegrown tools won't cut it for scaling customer success programs

Best Practices

SaaS Tools for Business Growth: Five Essentials You Must Have

Customer enablement
Best Practices

What is customer enablement? A quick guide for B2B & SaaS

Go-to-market strategy
Customer-led growth
Revenue growth
Best Practices

Customer success dashboard KPIs: Nine CS metrics to track

Go-to-market strategy
Customer-led growth
Metrics that matter