Learn the 5 Key Steps to Accurately Chart Your Customer Journey

Do you know why your customers are churning? 

Are there stages along your customer journey that need to be improved in order to maximize revenue?

Are you promoting advocacy at the right time?

Tracking the customer journey has become more important than ever as companies see a majority of revenue long after the initial sales.

The customer journey begins with your first engagement with a prospective customer. Customer Success solutions allow you to follow them through each stage of the journey and monitor usage of your product or service—all the way through renewal. This process comprises tracking, measuring, and monitoring customer health at every stage, predicting issues before they occur, and providing course correcting to ensure the delivery of continuous business value.

In order to accurately chart your customer journey there are 5 key steps you must complete. Find out what they are in this ebook.  

Download "How to Map the Customer Journey"


What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.