Building a High Performing Customer Success Team

A customer-centered culture is a vital component in building a highly successful Customer Success Team. Learn how to create a collaborative culture, the key metrics to support your team, and create alignment throughout the company.

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Totango and Catalyst

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Online/Virtual – Free

Thursday, January 30, 2020

A customer-centered culture is a vital component in building a highly successful Customer Success Team. Effectively supporting their continued success & passion will ensure they are strong brand ambassadors for your organization and by establishing playbooks with standard processes for your team you can enable them to identify at-risk customers and expansion opportunities. In addition, other areas of focus should be on developing training programs, building cross-functional department relationships, and aligning on team and company goals.  

In this webinar, you will learn:

  • Tips and tricks for creating a collaborative culture within the organization
  • Creating alignment throughout the entire company
  • How to build standard processes to guide your team for all stages of the customer journey
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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

hosted by:
Kevin O'Came

Kevin O'Came
SVP of Customer Success
Totango

Kevin O'Came
Kevin O'Came

A customer-centered culture is a vital component in building a highly successful Customer Success Team. Effectively supporting their continued success & passion will ensure they are strong brand ambassadors for your organization and by establishing playbooks with standard processes for your team you can enable them to identify at-risk customers and expansion opportunities. In addition, other areas of focus should be on developing training programs, building cross-functional department relationships, and aligning on team and company goals.  

In this webinar, you will learn:

  • Tips and tricks for creating a collaborative culture within the organization
  • Creating alignment throughout the entire company
  • How to build standard processes to guide your team for all stages of the customer journey

Featuring leaders from:

Waystar

Read the transcript

Register today

hosted by:
Kevin O'Came

Kevin O'Came
SVP of Customer Success
Totango

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Kevin O'Came
SVP of Customer Success
Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came