2019 State of the Customer Success Industry Webinar

WEbinar recording & report available soon

Measuring Success: Metrics, Outcomes and Best Practices

Watch our webinar, Measuring Success: Metrics, Outcomes and Best Practices as we help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

Join Kevin O’Came, SVP of Customer Success at Totango and Anne Ting, SVP of Marketing at Totango as they walk you through the metrics that matter and how to apply best practice concepts to build your complete measurement system.

In this webinar, you will learn:

  • The 6 components of a business outcome supply chain.
  • Key pillars of a Customer Success metrics architecture and measurement system.
  • The most important KPIs and metrics you should be measuring across every stage of the customer journey.
  • How to align, measure and monitor employee and customer sentiment with the right actions that drive customer and business outcomes.
  • How to leverage technology to support visibility, understanding and action.

Here’s a sneak peak at the Business Outcome Supply Chain, Register today to deep dive into each component and learn how to measure success across your entire organization.

business outcome supply chain

Webinar Recording & Report Available Soon

hosted by:

Kevin O'Came
SVP Customer Success

Anne Ting
SVP Marketing