Welcome to the Totango Learning Hub!

Totango is the easiest and fastest way to unleash best-in-class customer engagements. Dig into our videos, articles or sign up for a live learning session with our CS and product experts to take advantage of everything Totango has to offer for your business.

Popular lessons

Live Learning

Live Questions & Answer Sessions

Have questions on setting up your Totango instance or how to integrate and configure your data? We can help. Join our product experts on a live session below to ask questions.

Live Deep Dive Sessions

Get hands-on, best practices from the best in the biz. Dive into your chosen customer journey segment to swap stories, chat, and see how it’s done.

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Product Training: Design and run your customer journey using Canvas

SuccessBLOCs are now even better with the Customer Experience Canvas. This modern visual orchestration tool makes it easy and fun to design, build, and run experiences that make your customers say "wow.” Join us as we walk you through how to use Canvas to map your customer journey with Tracks, organize your activities (SuccessPlays and Campaigns) into Cards, and run and tune your automated flow, all-in-one place.

Host: Nate Richardson
Schedule: Weekly

Download Totango’s free Community Edition prior to attending your session.

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Ryan Scafidi
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Let’s Rock Onboarding

Join our expert-led jam session to implement a consistent, predictable, and efficient customer onboarding experience. 

Hosts: Bhanu Shandilya & Ryan Scaffidi
Schedule: Bi-Weekly

Download Totango’s free Community Edition prior to attending your session.

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ElizabethRyan Scafidi
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For the Health of it

Make your health score actionable. Leave this session ready to take action, direct processes, and implement your improvement plan. Join our team of experts… For the Health of it!

Hosts: Elizabeth Tajonar & Ryan Scaffidi
Schedule: Bi-Weekly

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Ryan Scafidi
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Take Flight with Digital Onboarding

Digitally Onboard high volumes of customers quickly and efficiently. Improve velocity and time to value in this expert-led session; your runway to mastering onboarding at scale.

Hosts: Susan Rabano & Ryan Scaffidi
Schedule: Bi-Weekly

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Ryan Scafidi
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Not your Mama’s NPS

We’re the fastest solution to improving your NPS experience and getting the most out of your VOC programs. That’s right, we have all the right actions in place to consistently execute and improve your scores and create advocates for your brand.

Hosts: Ella Eng & Ryan Scaffidi
Schedule: Bi-Weekly

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webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
register today

What's inside a SuccessBLOC?

A framework at your fingertips

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

GOALS & KPIs

Your guiding light

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Segments

Filter, analyze, and act

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Reports

Something here

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Campaigns

Scale your connectivity

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.