Totango
May 30, 2022
The Resolve Escalation SuccessBLOC gives you all of the out-of-the box tools and automation you need to drive, monitor, and resolve your customer escalations. Using this SuccessBLOC, you will have instant visibility into the status, severity, and types of open customer issues. Built into this SuccessBLOC, we have automation to continually push the escalation process forward ensuring a quick resolution.