Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.
Use email campaigns, in-app experiences, surveys, and customer communities to gather feedback. Segment users based on feedback responses with impactful follow ups.
Layer in the invaluable point of view from your customer success managers. Use CSM sentiment as a component of health scoring to ensure everyday interactions are building loyalty.
Identify and nurture loyal customers that not only help retain business, but also turn them into advocates to serve as references for new opportunities.
Totango In-App will be available to select Totango Composable Customer Success customers beginning July 10, 2023.
What are the requirements to participate in the beta?
You must be a current Totango Composable CS customer willing to meet with the Totango product management team to regularly provide feedback on the product. You will also be required to install the Totango script on your web app and must be able to use Google Chrome.
How much does Totango In-App cost?
Beta participants will receive free access to Totango In-App through the beta period and up until the product is generally available. At that time, Totango In-App will be available as a paid upgrade to beta users and new customers.
We are working toward making Totango our single source of truth for customer-related data and revenue. We are tracking client retention, improving contact and interaction with our clients, and accessing more powerful reporting including NPS. We have a place to go to actually view success and measure it too.
SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.
Collect customer feedback in various ways to understand and influence customer satisfaction
Track Net Promoter Score and manage campaigns and workflows associated with them
Invite your customers to join your reference program, engaging them with opportunities to share their voice.
Combine one-to-one relationships with a one-to-many community to scale CS and strengthen customer connections.