Customer success software your business can’t outgrow

Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.

Totango In-app builder

Gather actionable customer feedback

Use email campaigns, in-app experiences, surveys, and customer communities to gather feedback. Segment users based on feedback responses with impactful follow ups.

Capture customer success manager sentiment

Layer in the invaluable point of view from your customer success managers. Use CSM sentiment as a component of health scoring to ensure everyday interactions are building loyalty.

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In-App Segmentation
Totango In-app builder

Create customer reference programs

Identify and nurture loyal customers that not only help retain business, but also turn them into advocates to serve as references for new opportunities.

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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We are working toward making Totango our single source of truth for customer-related data and revenue. We are tracking client retention, improving contact and interaction with our clients, and accessing more powerful reporting including NPS. We have a place to go to actually view success and measure it too.

Bex Howell
Trust Oak

Get started with out-of-the-box best practice templates

SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.

Run VOC Programs

Collect customer feedback in various ways to understand and influence customer satisfaction

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Improve NPS & Loyalty

Track Net Promoter Score and manage campaigns and workflows associated with them

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Grow Your Reference Program

Invite your customers to join your reference program, engaging them with opportunities to share their voice.

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Drive Community Engagement

Combine one-to-one relationships with a one-to-many community to scale CS and strengthen customer connections.

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Engage Stakeholders

Manage and improve stakeholder relationships and outcomes.

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Aruba increased NPS by 30 points by scaling their one-to-many CS program while maintaining a personalized approach.

Github Customer Story

Learn how Totango can help you achieve your customer success goals.

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