Customer success software your business can’t outgrow

Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.

Totango In-app builder

Send data to the tools other teams prefer

Bring in customer data from any source—such as your CRM, help desk, billing, and product analytics platforms—and send data to the tools other teams prefer.

Increase cross-functional visibility

Give teams across your organization access to view all customer data within Totango to create a shared view of customer health.

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In-App Segmentation
Totango In-app builder

Create a unified customer profile

Bring all data together in a single page view of a customer. Monitor product usage and customer health. Track activity and view recent updates for each account.

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e. vital business trends) and externally (i.e. customer health). To date, we have already realized notable benefits, as Totango has allowed us to integrate multiple previously-disparate data sources for far more holistic analysis and insight generation. We expect these benefits to only grow as we further integrate and add to our dataset.

Get started with out-of-the-box best practice templates

SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.

Customer 360

Surface real-time insights into your entire customer base, all in one place.

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Executive Dashboard

Understand the state of your customer base at a glance & take action on performance

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Monitor Customer Health

Understand and improve the health of your customers with multidimensional health.

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Detect Risk

Get instant visibility into customer signals and critical events to help you reduce churn.

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Run VOC Programs

Collect customer feedback in various ways to understand and influence customer satisfaction

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Waystar reduced churn by 20% by managing client success and prioritizing risk in a growing business.

Github Customer Story

Learn how Totango can help you achieve your customer success goals.

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