Customer success software your business can’t outgrow

Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.

Totango In-app builder

Create a health scoring model

Customize your customer health score using a basic or multidimensional model. Use data that is meaningful to your business including usage, adoption, VOC, and more.

Segment customers by health score

Use health scores to create cohorts of customers in combination with other data sets. Easily identify and analyze which customers need your attention.

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In-App Segmentation
Totango In-app builder

Nurture customers uniquely based on health

Define workflows and customer engagements based on health scores. Trigger activities when customers move between good, average, and poor health categories.

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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Totango combines customer insights from a business perspective from our CRM system with a product usage point of view directly from our app to give a well-rounded overview of their overall health.

Morten Hagen
VP of Sales, SAM Labs

Get started with out-of-the-box best practice templates

SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.

Customer 360

Surface real-time insights into your entire customer base, all in one place.

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Monitor Customer Health

Understand and improve the health of your customers with multidimensional health.

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Engage Customers

Implement a proactive customer nurture strategy that scales to support thousands of customers.

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Run VOC Programs

Collect customer feedback in various ways to understand and influence customer satisfaction

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Drive Community Engagement

Combine one-to-one relationships with a one-to-many community to scale CS and strengthen customer connections.

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Aruba increased NPS by 30 points by scaling their one-to-many CS program while maintaining a personalized approach.

Github Customer Story

Learn how Totango can help you achieve your customer success goals.

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