Customer success software your business can’t outgrow

Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise teams achieve critical business outcomes at each stage of the customer journey.

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Detect early warning signs

Prevent churn before it happens by leveraging a data-driven early-warning system that automatically alerts you to customers who may be at risk due to issues like low product adoption, poor financial standing, and leadership changes.

Increase executive visibility

Provide regular reports to share the status of customer risks across the entire organization to focus your team on important renewal-focused initiatives, like achieving a target retention rate and renewing customers on time.

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Identify and prioritize escalations

Use customer data to identify and prioritize escalations to better manage your customer portfolio and ensure you are taking a proactive approach to assessing and responding to customers issues.

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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Totango helps us improve our revenue renewal rate, churn, and adoption by quickly identifying inactivity, feature usage, and connection issues.

Jeanne D.
Global Customer Success Marketing Manager, Schneider Electric

Get started with out-of-the-box best practice templates

SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.

Monitor Customer Health

Understand and improve the health of your customers with multidimensional health.

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Detect Risk

Get instant visibility into customer signals and critical events to help you reduce churn.

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Resolve Escalations

Manage and mitigate your escalations.

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Drive Product Adoption

Personalize your customers' product adoption experience to ensure use and help unlock additional value

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Manage Contract Renewals

Implement the right measures and processes to make sure your customers renew their subscription with you.

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Waystar reduced churn by 20% by managing client success and prioritizing risk in a growing business.

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Learn how Totango can help you achieve your customer success goals.

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