In this special episode, recent guests including Maranda Dziekonski, Kerri Brown, and Brent Cogswell call out the biggest BS in CS and how to overcome it. Listen as they discuss how customer care and customer success are NOT the same, why Net Promoter Score carries too much weight, and much more.
(01:06) Brent Cogswell
(03:10) Maranda Dziekonski
(06:22) Shona Fenner
(08:55) Kerri Brown
(12:09) Guy Nirpaz
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Listen to Ep. 1: Customer journey as a product with Guy Nirpaz, Founder and CEO of Totango
Listen to Ep. 3: Building CS from scratch with Maranda Dziekonski, Chief Customer Officer at Swiftly
Design and run best-in-class customer journeys with no-code, visual software that delivers immediate value, easy iteration and optimization, and predictable scale-up growth. Join over 5,000 customers from startups to fast-growing enterprises using the industry’s only Composable Customer Success Platform.
