CUSTOMER STORIES

Egnyte ignites CS productivity and efficiency

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DECREASE IN MANUAL WORK
Industry: 
SaaS
Company size: 
Enterprise
“We used the power of our campaigns and integrations to scale up our Voice of the Customer Program, track progress and reduce manual workload.”


Jennie Hayes, Manager, Customer Success Operations, Egnyte

Egnyte’s software and API’s help businesses manage, secure and govern their cloud content. Using Totango, they leveraged automation and personalization to improve their onboarding process, resulting in improved efficiency and a reduction of manual work by 50%.

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20%
REDUCTION IN CUSTOMER CHURN

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

130%
NET REVENUE RETENTION

Github’s rapid growth

During a time of rapid growth, Github utilized Totango to scale their CS ops while driving their NRR to over 130%.

Increased 360 visibility

Aruba succeeds in retention and growth

Aruba’s one-to-many customer success program successfully scaled their customer experience, while maintaining a personalized approach and achieving an impressive 30-point increase in NPS.