Customer-led growth
Unpack the principles of customer-led growth and how this approach fuels SaaS revenue, strengthens forecasting models, and drives long-term success in a competitive landscape
Best Practices
How to create a customer success adoption plan
Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.
Best Practices
What is customer health score?
Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
