Achieving Organizational Alignment and Mastery of CS: Customer Success Summit Panel Discussion

Customer Success industry leaders from Waystar, Monster, Bently Systems, and Totango discuss the importance of engaging the entire company, not just the Customer Success team, to drive better outcomes.

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Jeff Hurst
EVP, Client Success, Waystar
Ketie Yagodnik
Senior Manager, Customer Success, Monster
Customer Success Summit 2019
Customer Success Panel Discussion
“Customer Success, if nothing else, is being proactive and ensuring that we keep the voice of customer top of mind and keep our organization moving forward...Your company will be happy and appreciative that you picked that up for them and ran with it, and your customers will thrive”
Katie Yagodnik
Senior Manager Customer Success, Monster