Has your Customer Success strategy stalled out while you try to build out your team? Don't worry, we can help. See how Totango enabled Zoom to manage over 32,000 different accounts with less than 50 dedicated Customer Success managers - that is 1 CSM for every 700 accounts! (Whoa!) Totango’s helped Zoom do more with less through smart customer segmentation, facilitating automated communication without sacrificing the personalization that makes each customer special.
Hear from Zoom Customer Success team members Claire Grayeb and Ashley Butler as they share their personal experience using Totango with their Customer success teams and the strategies they use to maximize their campaigns’ impact.
In this video you will:
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