Bridging the Gap Between Product and Customer Success

There is a clear value chain in building your product capabilities offered to the market, selling those outcomes, and delivering those outcomes consistently and at scale with CS.  Having a strong partnership and level of collaboration with your product teams is more important than ever to ensure the right feedback loops required to enhance your customer experience. This session explores a variety of approaches to remove siloed organizational barriers and realize an even greater customer experience through partnerships between Product and CS. CS is a team sport - how sales, support, etc all align to produce great CX and great outcomes for customer.

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Kevin O'Came
SVP Customer Success, Totango