Customer success is essential for any business and demonstrating the impact to your executive team can be difficult. Show them why CS isn’t just a necessary business activity, it can be your competitive advantage. Let us help you how communicate the value Customer Success, as part of your overall growth strategy. Omer Gotlieb, co-founder of Totango, talks about framing your conversations about Customer Success (CS) for your leadership team to get them on board.
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Given the impact of Totango can have on your company’s bottom line, make sure your leadership team is fully onboard with your customer success operations.