Customer success is essential for any business and demonstrating the impact to your executive team can be difficult. Show them why CS isn’t just a necessary business activity, it can be your competitive advantage. Let us help you how communicate the value Customer Success, as part of your overall growth strategy. Omer Gotlieb, co-founder of Totango, talks about framing your conversations about Customer Success (CS) for your leadership team to get them on board.
Given the impact of Totango can have on your company’s bottom line, make sure your leadership team is fully onboard with your customer success operations.