Mastering Scale with Digital Customer Journeys

Digital Customer journeys have become an essential component of every customer engagement strategy. Hear Jamie Bertasi - Totango, Taylor Cunninghman - Trustpilot, and Karla Russell - Monster, as they share case studies on what it takes to implement a digital customer journey that unlocks precision engagements and scalable growth.

Dive into best practices and concrete examples of how to orchestrate cohesive, personal, and relevant experiences at scale, with a proven digital-first operating model for Customer Success that drives onboarding, adoption, renewal, and growth.

Digital Customer journeys have become an essential component of every customer engagement strategy. Hear Jamie Bertasi - Totango, Taylor Cunninghman - Trustpilot, and Karla Russell - Monster, as they share case studies on what it takes to implement a digital customer journey that unlocks precision engagements and scalable growth. Dive into best practices and concrete examples of how to orchestrate cohesive, personal, and relevant experiences at scale, with a proven digital-first operating model for Customer Success that drives onboarding, adoption, renewal, and growth.

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SPEAKER(S)
Jamie Bertasi
COO and CCO - Totango
Karla Russell & Taylor Cunningham
Sr. Director Customer Success & Client Adoption - Monster, Sr. Global Director Customer Marketing - Trustpilot
EVENT
TSIA Interact 2021
TOPIC
Digital Customer Journeys
"The ability to quickly change, to quickly iterate, to quickly improve, and putting that ability in the hands of your team is what you need to do to drive results for your business on a daily basis and ongoing."