The Monster Turnaround: How We Leveraged Totango

An 11-point increase in customer retention? They must be doing something right. Senior Managers of Monster’s Customer Success team, Katie Yagodnik and Kristin Hallas will tell you how they did it. From the full adoption of the SMB sales team, to putting all of Totango tools to work for them, to the unique onboarding tactics built right in – this was a success story waiting to happen. Get all the details and learn how they’ve even leveraged Totango’s platform for their own project intake process.

Video Transcript

Read the transcript

Katie Yagodnik
Senior Manager, Customer Success, Monster
Kristin Hallas
Senior Manager, Customer Success, Monster
Customer Success Summit 2019