2021 State of the Customer Success Industry and Salary Report Webinar

Jun 23 @ 9 AM PT/ 12 PM ET

Are you ready to put the word “uncertainty” to rest yet? In our biggest State of the Customer Success survey, over 1,600 Customer Success professionals shared insights into their key goals and how they are meeting the challenge of scale and growth.

Did you miss the live event? Recording coming soon. Register to get the recording.

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Online/Virtual – Free

Wednesday, June 23, 2021

Are you ready to put the word “uncertainty” to rest yet? In our biggest State of the Customer Success survey, over 1,600 Customer Success professionals shared insights into their key goals and how they are meeting the challenge of scale and growth.   

Join us on June 23 at 9 AM PT/ 12:00 pm ET as we break down the key benchmarks for CS teams, trends in compensation and the technology and tools organizations are using to enable greater visibility and collaboration.

What you will learn:

  • How the focus of organizations has shifted from business outcomes to customer outcomes.
  • Why digital technology is no longer just a nice-to-have or a complement to in-person experiences; it is now a necessity and is crucial to the success of CS.
  • How CS professionals are shifting their focus from minimizing churn to fueling the flywheel, driving growth from expansion and customer advocacy.

Can’t make the webinar? Be sure to register anyway so you can access this and other great webinars on-demand. 


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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Anne Ting
SVP Marketing
Totango

Kevin O'Came

Robyn Fernandez
Senior Director, Customer Success
Totango

Kevin O'Came

Are you ready to put the word “uncertainty” to rest yet? In our biggest State of the Customer Success survey, over 1,600 Customer Success professionals shared insights into their key goals and how they are meeting the challenge of scale and growth.   

Join us on June 23 at 9 AM PT/ 12:00 pm ET as we break down the key benchmarks for CS teams, trends in compensation and the technology and tools organizations are using to enable greater visibility and collaboration.

What you will learn:

  • How the focus of organizations has shifted from business outcomes to customer outcomes.
  • Why digital technology is no longer just a nice-to-have or a complement to in-person experiences; it is now a necessity and is crucial to the success of CS.
  • How CS professionals are shifting their focus from minimizing churn to fueling the flywheel, driving growth from expansion and customer advocacy.

Can’t make the webinar? Be sure to register anyway so you can access this and other great webinars on-demand. 


Featuring leaders from:

Waystar

Read the transcript

Register today

Register Today

Register
hosted by:
Kevin O'Came

Anne Ting
SVP Marketing
Totango

Kevin O'Came

Robyn Fernandez
Senior Director, Customer Success
Totango

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Anne Ting
SVP Marketing
Totango

Kevin O'Came

Robyn Fernandez
Senior Director, Customer Success
Totango

Kevin O'Came
Kevin O'Came