90 Days to Crushing Your Customer Adoption Goals

May 13 @ 10 AM PST | 1 PM EST

Join Susan Rabano Senior Manager, Customer Success at Totango and Janet Price, Director, Customer Success at ACS Technologies as they take your through the essential steps of your post onboarding 90 day strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and human interaction to craft the best engagement strategy.

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Online/Virtual – Free

Thursday, May 13, 2021

You’ve onboarded your customers and they are starting to use your product. Congratulations! Now what? 

If you aren’t tracking the right data points and implementing a consistent and relevant engagement strategy, you are missing out on the opportunity to ensure your customers are continuing to see value and increasing their adoption of your product. 

Join Susan Rabano Senior Manager, Customer  Success at Totango and Janet Price, Director, Customer Success at ACS Technologies as they take your through the essential steps of your post onboarding 90 day strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and human interaction to craft the best engagement strategy. 

The webinar will cover how to: 

  • Set joint goals and outcome success plans with your customer
  • Define and track key metrics for customer adoption
  • Create strategies for onboarding and adoption with a digital approach
  • Combine automated tech-touches and human interaction for high engagement

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Susan Rabano,
Senior Customer Success Manager, Totango

Kevin O'Came

Janet Price
Customer Success Director, ACS Technologies

Kevin O'Came

You’ve onboarded your customers and they are starting to use your product. Congratulations! Now what? 

If you aren’t tracking the right data points and implementing a consistent and relevant engagement strategy, you are missing out on the opportunity to ensure your customers are continuing to see value and increasing their adoption of your product. 

Join Susan Rabano Senior Manager, Customer  Success at Totango and Janet Price, Director, Customer Success at ACS Technologies as they take your through the essential steps of your post onboarding 90 day strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and human interaction to craft the best engagement strategy. 

The webinar will cover how to: 

  • Set joint goals and outcome success plans with your customer
  • Define and track key metrics for customer adoption
  • Create strategies for onboarding and adoption with a digital approach
  • Combine automated tech-touches and human interaction for high engagement

Featuring leaders from:

Waystar

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hosted by:
Kevin O'Came

Susan Rabano,
Senior Customer Success Manager, Totango

Kevin O'Came

Janet Price
Customer Success Director, ACS Technologies

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Susan Rabano,
Senior Customer Success Manager, Totango

Kevin O'Came

Janet Price
Customer Success Director, ACS Technologies

Kevin O'Came
Kevin O'Came