You’ve onboarded your customers and they are starting to use your product. Congratulations! Now what?
If you aren’t tracking the right data points and implementing a consistent and relevant engagement strategy, you are missing out on the opportunity to ensure your customers are continuing to see value and increasing their adoption of your product.
Join Susan Rabano Senior Manager, Customer Success at Totango and Janet Price, Director, Customer Success at ACS Technologies as they take your through the essential steps of your post onboarding 90 day strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and human interaction to craft the best engagement strategy.
The webinar will cover how to:
- Set joint goals and outcome success plans with your customer
- Define and track key metrics for customer adoption
- Create strategies for onboarding and adoption with a digital approach
- Combine automated tech-touches and human interaction for high engagement