Accelerating the Impact of Customer Success in the Enterprise

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Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented approach to managing the customer journey is critical. Brian is joined by Ravit Danino, VP of Product, Totango, who shares new approaches and technological advances that can track, measure, and accelerate the impact of your CS programs.