April 25, 2018
Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented approach to managing the customer journey is critical. Brian is joined by Ravit Danino, VP of Product, Totango, who shares new approaches and technological advances that can track, measure, and accelerate the impact of your CS programs.
9:00-9:05 PST
Welcome
Karen Budell, CMO, Totango
9:05-9:15 PST
The next generation of CS
Everything you need to know: new research, new success stories, new paradigms
Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango
9:15-9:30 PST
Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software
Ravit Danino, SVP of Product, Totango
9:30-9:50 PST
Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results
Madhavi Bezwada, VP Client Success, Waystar
9:50-10:05 PST
Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth
Allie Irvin, Head of CS, Extreme Networks
10:05-10:25 PST
CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry
Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango
10:25-10:30 PST
Close & Thank You
Chris Dishman, SVP Global CS, Totango
Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented approach to managing the customer journey is critical. Brian is joined by Ravit Danino, VP of Product, Totango, who shares new approaches and technological advances that can track, measure, and accelerate the impact of your CS programs.
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