Real-time Adoption and Visibility

Adoption is more than just usage. It’s helping your customer get the most out of your services. Learn how Spark and SuccessBLOCs can help you elevate insights to drive desired actions, helping your customer unlock additional value.

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Adoption is more than just usage. It’s helping your customer get the most out of your services. One of the key elements of success for customer retention is adoption and usage of the product or solution. By making sure the right customers are using the right functionalities, and seeing value, you will benefit from higher retention rates and customer satisfaction.

In SuccessBLOCs: Onboarding, Escalation, and Adoption, the third installment Adoption, you'll learn:

-How to measure success in handling customer Adoption

-Find out ways to make sure the customers are seeing value and are using the product or solution

-Benefit from higher retention rates and customer satisfaction

Download the presentation here.

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Adoption is more than just usage. It’s helping your customer get the most out of your services. One of the key elements of success for customer retention is adoption and usage of the product or solution. By making sure the right customers are using the right functionalities, and seeing value, you will benefit from higher retention rates and customer satisfaction.

In SuccessBLOCs: Onboarding, Escalation, and Adoption, the third installment Adoption, you'll learn:

-How to measure success in handling customer Adoption

-Find out ways to make sure the customers are seeing value and are using the product or solution

-Benefit from higher retention rates and customer satisfaction

Download the presentation here.

Featuring leaders from:

Waystar

Read the transcript

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

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FEATURING:
Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came