Implementing a new software that you know will enhance your customer success team is exciting but equally important is ensuring you have a scalable and easy way to train and enable your team (and the rest of your organization) to adopt and use the new tool. Qlik, a BI platform, came to Totango looking for a way to streamline their onboarding process and enable their teams to scale customers quickly and efficiently. In addition, they needed a way to reduce overall churn by improving their cross-team collaboration.
Join Chris Wood, Vice President of Customer Success Operations and Chief of Staff at Qlik, and Elizabeth Tajonar, Senior Enterprise Customer Success Manager at Totango on Thursday, November 18th at 9am PST, 12pm EST, as they discuss how Qlik leverages power users to effectively implement new software and improve their customer success training program. You’ll learn the secrets to developing an effective training plan, which adoption metrics to track, and much more!