![Kevin O'Came](https://cdn.prod.website-files.com/5abc6c4b0a243a2dc939ee6e/6497112a781b367d4dd23796_5f396b207c03d783516e89b0_head-kevin-ocame_1.jpeg)
Kevin O'Came
SVP of Customer Success
Totango
A customer-centered culture is a vital component in building a highly successful Customer Success Team. Effectively supporting their continued success & passion will ensure they are strong brand ambassadors for your organization and by establishing playbooks with standard processes for your team you can enable them to identify at-risk customers and expansion opportunities. In addition, other areas of focus should be on developing training programs, building cross-functional department relationships, and aligning on team and company goals.
In this webinar, you will learn:
- Tips and tricks for creating a collaborative culture within the organization
- Creating alignment throughout the entire company
- How to build standard processes to guide your team for all stages of the customer journey
Featuring leaders from:
![](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d46df00192e5b0546c_totango-black.png)
![](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d453f8909fc7f8adaf_esg.png)
![](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d48d10cc4bf278154c_the-success-league.png)
![Waystar](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d453f8909fc7f8ad4e_waystar.png)
![](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d4cd78f6c9c128b123_extreme-networks-vector-logo%202%201.png)
![](https://cdn.prod.website-files.com/5abc6c4b0a243a475139ee3b/64fcd8d453f8909fc7f8ad7a_higherLogic_stacked%201%201.png)