A customer-centered culture is a vital component in building a highly successful Customer Success Team. Effectively supporting their continued success & passion will ensure they are strong brand ambassadors for your organization and by establishing playbooks with standard processes for your team you can enable them to identify at-risk customers and expansion opportunities. In addition, other areas of focus should be on developing training programs, building cross-functional department relationships, and aligning on team and company goals.
In this webinar, you will learn:
- Tips and tricks for creating a collaborative culture within the organization
- Creating alignment throughout the entire company
- How to build standard processes to guide your team for all stages of the customer journey