Over the last 2 years, we've seen the rise of C-level impact for Customer Success as it relates to org structure, with over 30% of teams reporting directly to the CEO. What are the best practices for providing executive-level visibility into the impact of Customer Success? What metrics matter to the C-level and Board of Directors and how do you best share results and outcomes? For organizations just starting on their customer success journey, what are the key factors in building your ROI and funding model for customer success?
In this webinar, you will learn:
- Importance of different executive stakeholders and what they really care about
- Key metrics to track and share with executives
- Dashboards and processes for easy reporting and data distribution
- How to build an ROI and funding model for Customer Success