Customer Success: Building the Business Case to Executives

Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.

Did you miss the live event? Recording coming soon. Register to get the recording.

December 5, 2019

Customer Success: Building the Business Case to Executives

Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.

Over the last 2 years, we've seen the rise of C-level impact for Customer Success as it relates to org structure, with over 30% of teams reporting directly to the CEO. What are the best practices for providing executive-level visibility into the impact of Customer Success? What metrics matter to the C-level and Board of Directors and how do you best share results and outcomes? For organizations just starting on their customer success journey, what are the key factors in building your ROI and funding model for customer success?
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In this webinar, you will learn:‍

Importance of different executive stakeholders and what they really care about
Key metrics to track and share with executives
Dashboards and processes for easy reporting and data distribution
How to build an ROI and funding model for Customer Success

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15 PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell, CMO, Totango

9:15-9:30 PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50 PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05 PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25 PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30 PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

hosted by:

Omer Gotlieb
Co-Founder, SVP of Business Development
Totango

Importance of different executive stakeholders and what they really care about
Key metrics to track and share with executives
Dashboards and processes for easy reporting and data distribution
How to build an ROI and funding model for Customer Success

Why Totango?

SuccessBLOCs

Open platform and integrations

Portfolio management

Customer engagement

Reporting

Artificial intelligence

Customer Success: Building the Business Case to Executives

Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.

Did you miss the live event? Recording coming soon. Register to get the recording.

Register today

Register today

Customer Success: Building the Business Case to Executives

Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.

Speakers

Agenda

Register today to watch

Register today

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Want the basics? Review the 2022 Customer Success Industry & Salary Report.