Delivering Personalized Success Experiences with Postclick

Mar 25 @ 11 AM PT/2 PM ET

Join us to learn how Postclick is using technology and automation to manage more customers with a lean team, drive growth in product adoption, and continue to deliver uniquely personalized experiences across their entire customer base.

Did you miss the live event? Recording coming soon. Register to get the recording.

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Online/Virtual – Free

Thursday, March 25, 2021

Postclick is on a mission to automate advertising conversion by dynamically delivering relevant post-click experiences at a scale previously thought impossible.

As a company that builds personalized landing pages and experiences for its customers, it was only fitting for Postclick to offer their customers a personalized success experience as well.  

Working with clients that have diverse needs, Postclick turned to Totango to help them trigger tasks for their high-touch success team and automate relevant experiences to provide even more value for their low-touch customers.

Join us on Thursday, March 25th at 11:00 am PST | 2 pm EST as Marius Laza, VP of Customer Success at Postclick shares how they are using technology and automation to manage more and more customers with a lean team, drive growth in product adoption, and continue to deliver uniquely personalized experiences across their entire customer base.

What you will learn:

  • How to build a Customer Lifecycle and automate triggers for action
  • How to create and use dynamic health scores
  • Ways to personalize your success approach for different needs, at scale

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Marius Laza, VP of Customer Success at Postclick

Kevin O'Came
Kevin O'Came

Postclick is on a mission to automate advertising conversion by dynamically delivering relevant post-click experiences at a scale previously thought impossible.

As a company that builds personalized landing pages and experiences for its customers, it was only fitting for Postclick to offer their customers a personalized success experience as well.  

Working with clients that have diverse needs, Postclick turned to Totango to help them trigger tasks for their high-touch success team and automate relevant experiences to provide even more value for their low-touch customers.

Join us on Thursday, March 25th at 11:00 am PST | 2 pm EST as Marius Laza, VP of Customer Success at Postclick shares how they are using technology and automation to manage more and more customers with a lean team, drive growth in product adoption, and continue to deliver uniquely personalized experiences across their entire customer base.

What you will learn:

  • How to build a Customer Lifecycle and automate triggers for action
  • How to create and use dynamic health scores
  • Ways to personalize your success approach for different needs, at scale

Featuring leaders from:

Waystar

Read the transcript

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hosted by:
Kevin O'Came

Marius Laza, VP of Customer Success at Postclick

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Marius Laza, VP of Customer Success at Postclick

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came