Totango Customer Success Platform
WEbinar

Deloitte & Totango: Architecting Customer Success at Scale in a Changing Environment

hosted by:
Kevin O'Came

Kevin O'Came
SVP of Customer Success, Totango

Kevin O'Came

Harrison Bell
Manager, Deloitte

Kevin O'Came

Philip Eranat
Senior Manager, Deloitte

The current pandemic has accelerated the pace of change - forcing organizations to rethink their engagement models for more remote delivery and technology-enabled customer success. Scale - specifically scaling personalized, context-based engagement and touchpoints with your customers while not scaling people, is an imperative to delivering on your services and value to your customers and retaining them.  

Whether you have a Customer Success team or are looking to build your organizations’ customer-centric muscle, join Kevin O’Came, SVP of Customer Success at Totango with Philip Eranat and Harrison Bell from Deloitte Consulting on May 19th, at 11am PT | 2 pm ET as they share a framework for scaling customer success and specific use cases of how leading organizations are adapting for the current changing environment.

What you will learn:

  • Why scaling customer success is so important and impactful
  • How to assess your CS maturity and key factors to consider in order to scale
  • Technology must-haves to scale quickly and efficiently
  • How Zoom and Bentley Systems have scaled their teams and programs


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register today

Register to Join

hosted by:
Kevin O'Came

Kevin O'Came
SVP of Customer Success, Totango

Kevin O'Came

Harrison Bell
Manager, Deloitte

Kevin O'Came

Philip Eranat
Senior Manager, Deloitte