Enhancing cross-functional alignment: leveraging in-app communications for customer success

June 29, 9 AM PST | 12 PM ET

Don't miss out on this opportunity to gain valuable insights and take your customer success initiatives to new heights. Join us and unlock the growth potential within your organization through the power of in-app communications.

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Totango and Catalyst

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Thursday, June 29, 2023

In today's competitive business landscape, achieving growth hinges on two crucial factors: improving customer retention and driving Net Revenue Retention (NRR). However, these objectives often encounter obstacles due to a lack of clear cross-functional alignment and ineffective communication across teams.

Our recent announcement of Totango In-App, a new product advanced by the acquisition and integration of Lou, an in-product experience builder and digital adoption platform, helps break down those communication silos across teams to create a shared focus on customer growth.

Join us for an enlightening session with industry experts from Totango—Kristin Lisson, Director of Customer Enablement & Training, and Lauren Kiser, Director of Product Marketing—and Rachel Pardue, former co-founder and CEO of Lou and new Director of Product Management for Totango In-App. They will delve into the additive power of in-app communications and help you discover how this breakthrough tool can revolutionize cross-functional initiatives in customer success.

Drawing from their extensive experience as leaders in business-critical teams, our speakers will share practical strategies and real-world examples. Learn how Totango leverages in-app communications to fast-track customer onboarding, drive product adoption, and streamline user feedback. By delivering exceptional customer experiences, Totango paves the way for tangible business results.

Don't miss out on this opportunity to gain valuable insights and take your customer success initiatives to new heights. Join us and unlock the growth potential within your organization through the power of in-app communications.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

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Save your spot

Save Your Spot
hosted by:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

In today's competitive business landscape, achieving growth hinges on two crucial factors: improving customer retention and driving Net Revenue Retention (NRR). However, these objectives often encounter obstacles due to a lack of clear cross-functional alignment and ineffective communication across teams.

Our recent announcement of Totango In-App, a new product advanced by the acquisition and integration of Lou, an in-product experience builder and digital adoption platform, helps break down those communication silos across teams to create a shared focus on customer growth.

Join us for an enlightening session with industry experts from Totango—Kristin Lisson, Director of Customer Enablement & Training, and Lauren Kiser, Director of Product Marketing—and Rachel Pardue, former co-founder and CEO of Lou and new Director of Product Management for Totango In-App. They will delve into the additive power of in-app communications and help you discover how this breakthrough tool can revolutionize cross-functional initiatives in customer success.

Drawing from their extensive experience as leaders in business-critical teams, our speakers will share practical strategies and real-world examples. Learn how Totango leverages in-app communications to fast-track customer onboarding, drive product adoption, and streamline user feedback. By delivering exceptional customer experiences, Totango paves the way for tangible business results.

Don't miss out on this opportunity to gain valuable insights and take your customer success initiatives to new heights. Join us and unlock the growth potential within your organization through the power of in-app communications.

Featuring leaders from:

Waystar

Read the transcript

Register today

Save your spot

Save Your Spot
hosted by:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

Kevin O'Came
Kevin O'Came