On-demand

Hot takes: CS + sales leader roundtable

Tuesday, March 26, 2024 | 9AM PST (12PM EST)

Join Chris Dishman—SVP of Global Customer Success at Totango + Catalyst—as he elicits some hot takes from industry sales and CS leaders on the partnership between these two business-critical teams.

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Online/Virtual – Free

Tuesday, March 26, 2024

More and more business leaders are talking about sales AND customer success because they know that retention and expansion—continuously delivering customer value and getting customers to results—is the key to unlocking predictable growth.

To capitalize on revenue from the existing customer base and secure new business, sales and CS leaders need to partner to co-own customer outcomes, champion data visibility, and capitalize on exceptional customer experiences.

Join Chris Dishman, SVP of Global Customer Success at Totango + Catalyst, as he elicits some hot takes from industry sales and CS leaders on the partnership between these two business-critical teams.

Key highlights

  • Raw insights: Hear what others are afraid to say about sales and CS dynamics.
  • Daring debate: Witness a no-holds-barred panel discussion.
  • Provocative topics: Explore the hidden conflicts and power struggles.

Who should attend

  • Chief Revenue Officers & Chief Customer Officers.
  • Forward-thinking leaders in customer success and sales.
  • Anyone interested in improving customer outcomes and revenue growth.

Register to Watch

Speakers

No items found.

Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Chris Dishman
Sr. VP, Global Customer Success, Totango

Kevin O'Came

Kevin McIntyre
Chief Revenue Officer, Dealfront

Kevin O'Came

Rashmi Chari

Head of Global Customer Success
ThousandEyes

More and more business leaders are talking about sales AND customer success because they know that retention and expansion—continuously delivering customer value and getting customers to results—is the key to unlocking predictable growth.

To capitalize on revenue from the existing customer base and secure new business, sales and CS leaders need to partner to co-own customer outcomes, champion data visibility, and capitalize on exceptional customer experiences.

Join Chris Dishman, SVP of Global Customer Success at Totango + Catalyst, as he elicits some hot takes from industry sales and CS leaders on the partnership between these two business-critical teams.

Key highlights

  • Raw insights: Hear what others are afraid to say about sales and CS dynamics.
  • Daring debate: Witness a no-holds-barred panel discussion.
  • Provocative topics: Explore the hidden conflicts and power struggles.

Who should attend

  • Chief Revenue Officers & Chief Customer Officers.
  • Forward-thinking leaders in customer success and sales.
  • Anyone interested in improving customer outcomes and revenue growth.

Featuring leaders from:

Waystar

Read the transcript

Register today

Watch Now

Watch Now
hosted by:
Kevin O'Came

Chris Dishman
Sr. VP, Global Customer Success, Totango

Kevin O'Came

Kevin McIntyre
Chief Revenue Officer, Dealfront

Kevin O'Came

Rashmi Chari

Head of Global Customer Success
ThousandEyes

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Chris Dishman
Sr. VP, Global Customer Success, Totango

Kevin O'Came

Kevin McIntyre
Chief Revenue Officer, Dealfront

Kevin O'Came

Rashmi Chari

Head of Global Customer Success
ThousandEyes

Kevin O'Came

Madelyn DePrey
VP of Customer Success, Aircall

Kevin O'Came