As a customer success leader, you know how to build a customer success team and you know that scaling is key to meeting rapidly growing demand, but do you have the right tools and processes in place to effectively track and improve your team’s performance over time? Totango makes customer success team management a breeze with a wide variety of ready-built tools and solutions, like customer success dashboards, templates, playbooks and campaigns.
Join Belinda Brooks, Customer Success Director at ON24 and Maya Zippel, Enterprise Customer Success Manager at WalkMe along with Bhanu Shandilya, Customer Success Director at Totango as they share best practices and concrete examples on how to leverage Totango to measure and drive team performance.
The webinar will cover:
- The difference between a customer success team and a customer support team
- Key customer success metrics for measuring team performance
- How to tackle the most common customer success team challenges
- Top 3 playbooks every customer success team should have