How WalkMe and ON24 Lead All-Star Customer Success Teams

Sept 29 @ 9 am PST | 12 PM EST

Join Belinda Brooks, Customer Success Director at ON24 and Maya Zippel, Enterprise Customer Success Manager at WalkMe along with Bhanu Shandilya, Customer Success Director at Totango as they share best practices and concrete examples on how to leverage Totango to measure and drive team performance.

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Online/Virtual – Free

Wednesday, September 29, 2021

As a customer success leader, you know how to build a customer success team and you know that scaling is key to meeting rapidly growing demand, but do you have the right tools and processes in place to effectively track and improve your team’s performance over time? Totango makes customer success team management a breeze with a wide variety of ready-built tools and solutions, like customer success dashboards, templates, playbooks and campaigns.

Join Belinda Brooks, Customer Success Director at ON24 and Maya Zippel, Enterprise Customer Success Manager at WalkMe along with Bhanu Shandilya, Customer Success Director at Totango as they share best practices and concrete examples on how to leverage Totango to measure and drive team performance. 

The webinar will cover: 

  • The difference between a customer success team and a customer support team
  • Key customer success metrics for measuring team performance
  • How to tackle the most common customer success team challenges
  • Top 3 playbooks every customer success team should have

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Belinda Brooks
Customer Success Director at ON24

Kevin O'Came

Maya Zippel
Enterprise Customer Success Manager at WalkMe

Kevin O'Came

Bhanu Shandilya
Customer Success Director at Totango

As a customer success leader, you know how to build a customer success team and you know that scaling is key to meeting rapidly growing demand, but do you have the right tools and processes in place to effectively track and improve your team’s performance over time? Totango makes customer success team management a breeze with a wide variety of ready-built tools and solutions, like customer success dashboards, templates, playbooks and campaigns.

Join Belinda Brooks, Customer Success Director at ON24 and Maya Zippel, Enterprise Customer Success Manager at WalkMe along with Bhanu Shandilya, Customer Success Director at Totango as they share best practices and concrete examples on how to leverage Totango to measure and drive team performance. 

The webinar will cover: 

  • The difference between a customer success team and a customer support team
  • Key customer success metrics for measuring team performance
  • How to tackle the most common customer success team challenges
  • Top 3 playbooks every customer success team should have

Featuring leaders from:

Waystar

Read the transcript

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hosted by:
Kevin O'Came

Belinda Brooks
Customer Success Director at ON24

Kevin O'Came

Maya Zippel
Enterprise Customer Success Manager at WalkMe

Kevin O'Came

Bhanu Shandilya
Customer Success Director at Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

Download
FEATURING:
Kevin O'Came

Belinda Brooks
Customer Success Director at ON24

Kevin O'Came

Maya Zippel
Enterprise Customer Success Manager at WalkMe

Kevin O'Came

Bhanu Shandilya
Customer Success Director at Totango

Kevin O'Came
Kevin O'Came