It’s Time to Double Down on Digital Customer Success

Apr 29 @ 10 AM PST | 1 PM EST

Join Ravit Danino, SVP of Product and Nate Richardson Product Manager at Totango as they walk through the “must-haves” for a successful digital first customer journey by using Totango’s Digital SuccessBLOC bundle to automate a low touch/high volume onboarding, nurture and renewal process that drives successful outcomes with your customers and your bottom line.

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Totango and Catalyst

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Online/Virtual – Free

Thursday, April 29, 2021

The last year has proven a great accelerator for transformational trends underway in technology industries across the world.  Those who embraced technology and a digital first approach to their customer engagements have survived and even thrived, growing rapidly without the need to add more headcount. Whether your business is high touch or high volume, the right digital nurture strategy will help you deliver engaging,  relevant, and effective customer engagements at scale. 

Join Ravit Danino, SVP of Product and Nate Richardson Product Manager at Totango  as they walk through the “must-haves” for a successful digital first customer journey by using Totango’s Digital SuccessBLOC bundle to automate a low touch/high volume onboarding, nurture and renewal process that drives successful outcomes with your customers and your bottom line.

What will you take away?

  • Learn the benefits of a Tech-Touch Program
  • The value of building a digital nurture program for all customers
  • How to get started with the Digital SuccessBLOC Bundle
  • How to measure the success of your campaigns

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Ravit Danino,
SVP Product, Totango

Kevin O'Came

Nate Richardson
Product Manager, Totango

Kevin O'Came

The last year has proven a great accelerator for transformational trends underway in technology industries across the world.  Those who embraced technology and a digital first approach to their customer engagements have survived and even thrived, growing rapidly without the need to add more headcount. Whether your business is high touch or high volume, the right digital nurture strategy will help you deliver engaging,  relevant, and effective customer engagements at scale. 

Join Ravit Danino, SVP of Product and Nate Richardson Product Manager at Totango  as they walk through the “must-haves” for a successful digital first customer journey by using Totango’s Digital SuccessBLOC bundle to automate a low touch/high volume onboarding, nurture and renewal process that drives successful outcomes with your customers and your bottom line.

What will you take away?

  • Learn the benefits of a Tech-Touch Program
  • The value of building a digital nurture program for all customers
  • How to get started with the Digital SuccessBLOC Bundle
  • How to measure the success of your campaigns

Featuring leaders from:

Waystar

Read the transcript

Register today

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hosted by:
Kevin O'Came

Ravit Danino,
SVP Product, Totango

Kevin O'Came

Nate Richardson
Product Manager, Totango

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Ravit Danino,
SVP Product, Totango

Kevin O'Came

Nate Richardson
Product Manager, Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came